Pro Tips For Customers
Pro Tips For Customers
GoShare was built to help our customers save time and money when moving, hauling, and delivering cargo. We want you to have a great experience every time. Whether you are new to GoShare or a regular user, we hope these pro tips will help you get the most value and the lowest cost when you use our service.
1. Have Your Cargo Packed And Ready To Go
You will save money by having your cargo packed and ready to go before your delivery professional arrives. If possible, bring the items to the curb for easy loading. You pay a flat rate per minute from pickup to drop off. The clock will start when the delivery professional begins loading your cargo into the delivery professionals vehicle. The clock stops once your cargo has been delivered to the drop off location. We can bring items into the house. If assembly is needed please include that in your order in the Item Description section.
2. Choose The Correct Number of Delivery Professionals
You can select one or two delivery professionals to help you depending on the situation. If you don’t want to do any work, select two delivery professionals and sit back while we do the heavy lifting. If the load is lighter or you want to save some money you can select one delivery professional. If the item is heavy and you are questioning if you can help or not we recommend choosing two to be safe.
3. Communicate With Your Delivery Professional
After your delivery professional accepts your request, you will have access to a phone number to reach him/her. We encourage you to contact your delivery professional if you have any questions or if you want to discuss the details of the project before they arrive. This is especially important if you have special pickup or drop off instructions such as a gate code. We believe that good communication is the key to having a great experience with GoShare. We have also built a lot of communications tools into our system to notify you automatically when your delivery professional arrives and when your cargo is delivered. You can also contact GoShare directly if you have any questions that your delivery professional can’t answer. Our customer support team may contact you via phone, email or text if we have any questions about your order so try to keep an eye on your phone.
4. Don’t Ride With The Delivery Professional
GoShare is a platform for moving cargo, not people. Our insurance policy will protect your cargo but it will not protect you if you are injured in an accident while riding with the driver. Please arrange separate transportation for yourself when using GoShare.
5. Choose The Correct Vehicle
GoShare drivers have pickup trucks, cargo vans and box trucks. These types of vehicles are great for situations like: small apartment moves, trips to IKEA, furniture delivery, local delivery, and hauling junk. You can also request a truck with a trailer if you have a larger load. If your items will not fit into one of these vehicles, then GoShare may not be the right service for you. Please make sure that your cargo will fit into the vehicle type that you select.
6. Earn GoShare Credit
After you create your account you will be assigned a unique GoShare Promo code. You can invite friends to join GoShare using your promo code. When you share your GoShare promo code, your friend will get $10 off their first delivery and you will receive a $10 GoShare credit after their first delivery is complete.
6. Scheduling Your Pickup
With GoShare you can schedule a pickup as soon as 30 minutes from now or you can book in advance. We suggest booking in advance. You can save money by booking your delivery outside of your local rush hour if possible. Our price estimating tool does take traffic into consideration. Lastly, we recommend not booking or rescheduling during inclement weather if possible. This is a particularly good idea for deliveries that will take several hours to complete.
7. Authorizing Your Credit Card
When you schedule a GoShare delivery we do place a temporary authorization hold, much like renting a truck. The authorization will be for $100 or the high end of the estimated amount of your delivery (whichever is greater). When the project is completed, your card is charged for the final amount of the project based on how much time it takes to complete and the authorization is voided. This make take up to 3 business days to reflect on your bank statement
8. Avoid cancellation fees
GoShare charges a cancellation fee if you cancel after you schedule a delivery and one of our delivery professionals accepts your request. The fee is $10 per delivery professional if canceled an hour before the project start. If canceled within 60 minutes of the project start time, the fee is $20. If you need to reschedule a delivery after you book it, please contact our customer service team at firstname.lastname@example.org or by using our online chat.
9. Don’t skimp on the details.
Do you need that armoire on the second floor? Do you need that new patio furniture assembled in your backyard? Be sure to include that information in your project request. The more details you give, the better prepared your driver will be for the project at hand. This includes adding photos of the items if you have them. If you live in a gated community or need a code to get to your residence, you can send that information to your driver after your project is booked. You can contact your delivery professional through the app to provide additional details as needed.
You may select furniture assembly for an additional, small flat fee based on the number of items you have. Help our delivery pros our by describing the item to be assembled in the comments and including an image of the item.
Do you have a pro tip to share with other customers? Contact Us.