When meeting in-person with customers, you are required to wear a face covering. Most businesses require a face covering when entering their premises. GoShare customers have been asked to wear a mask as well. Avoid skin-to-skin contact with customers, including shaking hands. Keep a six-foot distance between you and the customer. You can minimize face-to-face conversation by using the communication tools within the app to reach out to your customer.We also recommend you wash your hands and sanitize your vehicles/equipment between projects. If you feel sick, have been diagnosed with COVID-19, have had direct contact with someone that has a confirmed diagnosis of COVID-19, have been asked to quarantine, or are immunocompromised in any way, please do not accept any GoShare projects at this time. Click here to read more about our Coronavirus Safety Precautions.
Project earnings vary based on your vehicle type and location. Average earnings are listed below:
Delivery Pros using GoShare can also earn tips from customers for a job well done. Tips can be paid in cash or in the app. Delivery pros keep 100% of their tips.
Anyone on the platform qualifies to accept projects as a helper. When a project requires two people for loading and unloading, a helper project notification will be sent out. If you accept a helper project, you will assist with loading and unloading heavy items, but not carry cargo in your vehicle. Helpers earn, on average, around $39 an hour.
Learn more about being a helper here.
Currently, our platform only allows the main delivery pro to bill for furniture assembly. At the completion of the delivery, you should end your project and depart. Do not participate in the assembly portion of the project as you are not able to bill for it.
The first step is to apply online. The online application form only takes a few minutes. Your application will be screened for basic compatibility. Within 30 minutes, you will receive a response from our team. If your application has been approved, you will be invited to watch a short orientation video.
In order to accept projects on the GoShare platform, you will need to pass a vehicle inspection and background check. You will be able to upload your vehicle documents, including vehicle registration and insurance, as well as proof of a safety inspection into your online account. documents provided with your original application. Once your vehicle is approved, the final step is a background check. Once passed, we will request your bank information to set up direct deposit payments. Then you will be activated on the GoShare platform. Many Delivery Pros get through the process in about one week. However, the speed at which you get through orientation will depend on how quickly you provide documents and if those documents are correct.
Unfortunately, you did not pass our initial screening. Please do not reapply. We will not be able to accept your application.
Currently, we do not have an option for trailers-only on our platform. You may apply as a courier as well as accept helper projects to assist with loading and unloading.
No, we are not able to accept salvage titles on the platform.
The box truck should be at least 10 feet long. If you have a box truck that is less than 10-foot, you may still apply and accept projects in the Cargo Van category.
In order to pass the GoShare background check, you must be able to meet the standard below.
If you have one of these instances on your record, we suggest not moving forward with the background check or application. Unfortunately, GoShare is not able to refund failed background checks. To learn more about GoShare’s background check process, click here.
After you apply to join the GoShare platform, we will review your application and email you with the next steps. Your account will remain blocked and your status inactive until you complete the entire onboarding process.
Unfortunately, we can not. All vehicles must have a model year from within the last 15 years when they join the platform. This is an insurance requirement and we are unable to make exceptions. For applications sent in 2020, vehicles must be no more than 15 years old. In 2021, applicants must have a vehicle that is a 2006 or newer.
If you don’t see your truck, van or car listed, please contact us at email@example.com, letting us know the make and model of the vehicle you are trying to register.
The average background check takes less than three days. However, if you have moved frequently it may take a few extra days to obtain all your records for review. Applicants who live or have lived in California and Massachusetts may also experience longer than average turn arounds as the courts in these states generally take longer to respond to records requests. Learn more about our background check process here.
GoShare delivery professionals are independent contractors and are able to work when they want. The number of projects you do with GoShare will vary based on your location, vehicle type, and availability. We recommend treating GoShare as a part-time opportunity to supplement your existing delivery and moving business.
No, professionals bill the customer for the time between the start of the project and the end of the project. You are not able to bill the customer for the time it takes you to arrive at the project location or to return to your home.
Before you can accept projects through GoShare you must pass a background check. Delivery Professionals cover the costs of the background check which is $45, or $150 if you have ever lived in New York state. This fee is non-refundable. Results of the background check typically take less than 3-business days. However, if you have moved frequently it may take a few extra days to obtain all your records for review. Applicants who live or have lived in California and Massachusetts may also experience longer than average turn arounds as the courts in these states generally take longer to respond to records requests.
In 2019, NY raised the prices of records requests in their state. Unfortunately, the high cost of conducting a background check in the state of NY applies to both current and former residents of the state.
Once you are an active delivery pro, GoShare will take 20% of the project fees for each project accepted through our app. This covers the cost of GoShare’s services, including marketing to customers, customer service, and billing.
If you have a vehicle that has a model year which is current to or newer than the current calendar year, you will go through a simplified inspection process. Instead of completing a full inspection, you will simply be asked to provide images of the front, back and sides of the vehicle.
In 2021, a vehicle considered “new” for the purpose of a simplified vehicle inspection is a model year 2021 or 2022.
The states of Massachusetts, Pennsylvania, Texas, and Virginia require annual vehicle safety inspections that meet our inspection criteria. Applicants from these states may be eligible for a simplified inspection process. For those doing a simplified inspection, you will still be asked to provide images of the front, back, and sides of the vehicle. You must also provide proof of insurance and registration.
Yes! You must always have valid automotive, liability and health insurance in accordance with state and federal laws. Check your local state regulations for more information about what is required to transport goods in your state. GoShare’s supplemental insurance covers the cargo being carried for customers. In the event that you cause damage to the customers’ item or property, you are responsible for the deductible. At GoShare’s sole discretion, GoShare may charge you any or all of the deductible or other out-of-pocket expenses GoShare is required to pay as a result of that claim. The current deductible is $1,000.00.
Can’t find your insurance card or aren’t sure what to send? Click here to learn more about the documents GoShare needs to review.
GoShare will need to verify your vehicle insurance and registration. We will also need a W9 so that we can provide you with a 1099-K at the end of the year.
For more information about what these documents are, and how to find them, click here.
If your vehicle registration is in your business’s name, our team will request that you email us a copy of your DBA, articles of formation, or other legal document showing your relationship to the business entity. You will be required to provide proof of insurance that includes your given name as insured on the document, not just your business name. Your insurance company will be able to provide this if you do not already have it.
All delivery professionals using the platform must have a working iPhone or Android phone in order to use the app and accept projects. GoShare suggests that drivers carry ratcheting straps and moving blankets in order to safely secure cargo. We also recommend but do not require, hand trucks, dollies, and a small tool kit. Some projects may include requests for these extra pieces of equipment. You can only accept these projects if you have the equipment on-hand. When additional equipment is requested for a project, such as a tool kit for assembly, the driver will bill the customer an additional fee for bringing and using the item.
Drivers should minimize all driving distractions when taking projects with GoShare. Drivers are not to be accompanied by any other persons, other than platform employees or a vetted contractor through the platform while operating the vehicle. All drivers must utilize a hands-free device or Bluetooth technology when using a mobile phone while driving or pull off the road to a safe area if they do not have a hands-free device or Bluetooth technology. Drivers are not permitted to use headphones while driving.
GoShare bills the customer on your behalf. All payments will be sent through direct deposit. We will deposit one penny into your bank account to verify your bank account before your account is activated. It usually takes 3-5 days after you complete a project before the money is transferred into your account. If you are missing a payment click here.
It usually takes 3-5 days after you complete a project before the money is transferred into your account. If this time has passed and you are missing a payment, please click here to fill out our missing payments form, which will alert our customer service team to the challenge.
If you earned more than $20,000 and completed 200 transactions in a taxable year from GoShare projects, you will receive a 1099-K.
No, customers should never ride in your vehicle. Please only transport cargo, not passengers.
We understand that some of our Delivery Professionals may own and have a license to carry firearms or guns. As fellow Americans, we respect your second amendment right to own a firearm. With that being said, we highly recommend that you leave your firearms at home or in your vehicle while completing a GoShare project. Several of our retail partners prohibit open carry on their premises. Some customers may be uncomfortable by the presence of a firearm and request to have you removed from their project. We want to avoid situations where a customer might cancel a project or leave you with a poor review. If you ever come across a GoShare project that you feel is not safe enough to complete without carrying a weapon, we suggest canceling that project and reporting the circumstances to firstname.lastname@example.org. We will contact the customer to help make a determination if the situation is safe to proceed. Thank you for understanding and for your cooperation.
This means that another Delivery Professional has accepted the project request. The first Delivery Professional to accept the request will get the project.
Look for tips and ideas on our Driver Resource Center. You may also wish to join the private GoShare Delivery Pro Facebook group. In this group, delivery professionals share ideas, tips, provide direct feedback to GoShare, and are the first to know about new app updates. Please note that you must be active on the GoShare platform to join.
Inclement weather, extremely heavy cargo, and unsafe loading environments can sometimes occur. We encourage you to reach out immediately to our customer service team using the chat feature in the Driver App. Most customers will understand that it is in everyone’s best interest to keep all people and items safe and will work with you and GoShare customer service to find a solution.
If a delivery professional accepts a project and cancels or does not complete the Project as scheduled, GoShare may at its discretion impose penalties that include: (a) temporary suspension of your GoShare account; (b) monetary fines not to exceed $50; (c) permanent deactivation of your GoShare account. The first cancellation will be free. After that each cancellation you will be charged a $10 fine. If you don’t show up to a scheduled delivery you will be charged a $50 fine. Learn more about our driver cancellation policy.
Sometimes we have to send requests manually if the customer made a change to the date/time/vehicle type. When we send manual emails they will include more details about the project. You can reply to the email to accept these projects. Automated emails that are generated when a new order comes in do not include details. You will need to log into the app to see and accept these requests.
Yes, each professional receives their own rating.
You can contact us by clicking here. Or click the chat button on the bottom right of the screen. We do not provide a phone number for driver support before your account is activated.
The GoShare Driver App is currently compatible with a 12-hour clock only. If you are using a 24-hour clock please edit your settings and change to a 12-hour clock.