Driver FAQs - Delivery Professionals Frequently Asked Questions (Frequently Asked Questions) blank

Common Questions and Answers

To learn more about joining the GoShare platform click here or if you want to apply now click here. The sign up process takes less than 5 minutes.

You get paid per delivery. You will know how much you are going to earn before you accept a delivery request. Project earnings vary based on your vehicle type, location, availability and time of year. Top performing Delivery Professionals can earn several thousand dollars per month. We do not make any guarantees of earnings or income. Every project will include unique earning information. Delivery Professionals may earn tips from customers. Tips can be paid in cash or in the app. Delivery professionals keep 100% of their tips.

Helpers assist other GoShare Delivery Professionals when a customer requests two Delivery Professionals. This is typically for big and bulky items and home moves. All active Delivery Professionals are eligible to accept projects as a Helper. If you accept a Project as a Helper, you will assist with loading and unloading heavy items. The truck or van owner will take the cargo in their vehicle. Learn more about being a helper here. Currently, our platform does not allow a Helper to bill for furniture assembly. At the completion of the delivery, Helpers should end their project and depart. The primary delivery professional with a truck or van is responsible for assembly. Helpers should not participate in the assembly portion of the project as they are not able to bill customers for it.

All GoShare Helpers are delivery professionals with an active account on the platform. Delivery Professionals cannot bring their own personal helper that does not have an active GoShare account, doing so is against our community guidelines.

Yes, if you see a Project tagged with the word Assembly in the project details screen then assembly is required on that order. You should bring your own tool box and make sure you are capable of assembling the items in the order.

The first step is to sign up online. The online sign up form only takes a few minutes. Your information will be screened for basic compatibility. Within a few minutes, you will receive a response from our team. If approved, you will be invited to watch a short information video.

In order to accept projects on the GoShare platform, you will need to pass a background check and verify your vehicle information. After you’ve passed your background check you will be able to upload your vehicle documents, including vehicle registration and insurance, into your online account. Once your vehicle is verified, we will request your bank information to set up direct deposit payments. Then you will be activated on the GoShare platform. Many delivery pros get through the process in about one week. However, the speed at which you get through the process will depend on how quickly you provide documents and if those documents are correct.

Unfortunately, you did not pass our initial screening. Please do not reapply. We will not be able to accept your application. If anything changes we will reach out to you.

If your trailer is clean and well kept, it can be used for moving items on GoShare. There will be an option to indicate you have a trailer when you apply. To get started with your application, click here.

Yes, you may sign up. You can deliver smaller items or act as a helper to assist with loading and unloading on big and bulky cargo. Learn more about the types of vehicles on the GoShare platform here.

No, we are not able to accept salvage titles on the platform.

Your box truck should be at least 12 feet long. If you have a box truck that is less than 12 feet, you may still apply and accept projects in the Cargo Van category.

Delivery professionals approved for work on the GoShare platform may be eligible to receive discounts on select General Motors vehicle models from GMC, Chevrolet, Buick, and Cadillac. Learn more about this exclusive discount program here.

Yes. In order to join GoShare you must complete a background check and a motor vehicle record check.

Criminal Record

  • If you were convicted of a felony or violent misdemeanor, we will assess your application on an individual basis. Felony or violent misdemeanor convictions in the last 7 years may be disqualifying.
  • No individuals registered on the National Sex Offender Registry or DOJ50-State Sex Offender Registry.
  • No individuals included on domestic or international government watch lists.

Driving Record

  • Must have in-state driver’s license for your state of residence. Active duty military are exempt from the in-state license requirement, but will be asked to provide proof of service. No other exceptions.
  • No driving-related convictions for hit-and-run, speeding 100+ mph, reckless driving, street racing, or speed contest.
  • No DUI, DWI, or other drug-related driving violations in the last 7 years.
  • No major vehicle violation in the past 5 years.
  • No violations in the past 3 years for driving on a suspended, revoked or invalid license or insurance.
  • No more than 2 moving violations in the past 3 years.
  • No more than 2 accidents in the past 3 years.
  • No more than 1 moving violation and 1 accident in the past 3 years.
  • No more than 3 minor violations in the past 3 years including accidents, traffic light violations, speeding, or moving violations.
  • No infractions or violations if ages 18 to 21 years of age. Must have at least 2 years of clean and unrestricted driving experience.
  • No more than 1 cell phone or distracted driving violation in the past 3 years.

Background check fees are not refundable. Pending charges for any and all Criminal or Driving violations could be disqualifying, unless and until such charges are resolved in your favor. To learn more about GoShare’s background check process, click here.

After you apply to join the GoShare platform, we will review your application and email you with the next steps. Your account will remain blocked and your status inactive until you complete the entire onboarding process.

Unfortunately, we can not. All vehicles must have a model year of 2002 or newer. This is an insurance requirement and we are unable to make exceptions.

If you don’t see your truck, van or car listed, please contact us at and let us know the make and model of the vehicle you are trying to register and we will add it.

Background checks typically take 3-5 business days to be completed. However, if you have moved frequently it may take a few extra days to obtain all your records for review. Applicants who live or have lived in California and Massachusetts may also experience longer than average turn arounds as the courts in these states generally take longer to respond to records requests. Learn more about our background check process here.

The number of projects you do with GoShare will vary based on your location, vehicle type, availability and seasonality. Most use GoShare as a part-time opportunity to supplement their existing delivery and moving business. Top performing Delivery Professionals can earn several thousand dollars per month. We do not make any guarantees of earnings or income.

No, you are billing the customer for the time between the start of the project and the end of the project. You are not able to bill the customer for the time it takes you to arrive at the project location or to return to your home.

Before you can accept projects through GoShare you must pass a background check. Delivery Professionals cover the costs of the background check which is $49, or $154 if you have ever lived in New York state. This fee is non-refundable. Background checks typically take 3-5 business days to be completed. However if you have moved frequently it may take a few extra days to obtain all your records for review. Applicants who live or have lived in California and Massachusetts may also experience longer than average turn arounds as the courts in these states generally take longer to respond to records requests.

In 2019, NY raised the prices of records requests in their state. Unfortunately the high cost of conducting a background check in the state of NY applies to anyone who has ever lived, worked, or received a citation in the state of New York.

Once you are an active delivery professional, GoShare will take a % of the project fees for each project accepted through our system. This covers the cost of GoShare’s services, including marketing to customers, insurance, customer service, billing and more.

Yes! You must always have valid automotive, liability, health and any other insurance required in accordance with state and federal laws that covers your completion of Projects on the GoShare platform. Check your local state regulations for more information about what is required to transport goods in your state. Check with your insurance provider to see if you are covered. GoShare’s supplemental insurance covers the cargo being carried for customers. In the event that you cause damage to the customers’ item or property, you are responsible for cost to replace or repair the damage/loss.  At GoShare’s sole discretion, GoShare may charge you any or all of the deductible or other out-of-pocket expenses GoShare is required to pay as a result of that claim. Can’t find your insurance card or aren’t sure what to send? Click here to learn more about the documents GoShare needs to review. Other Delivery Professionals recommend Worker Compensation, General Liability and Commercial Automotive policies to protect you and your business in case on an accident. Learn more about recommended insurance for Delivery Professionals here.

GoShare will need to verify your vehicle insurance, registration and license to drive. We will also need a W9 so that we can provide you with a 1099-K at the end of the year. For more information about what these documents are, and how to find them, click here. We may ask for additional documents to prove your eligibility to join GoShare.

If your vehicle registration is in your business’s name, our team will request that you email us a copy of your DBA, articles of formation, or other legal document showing your relationship to the business entity. You will be required to provide proof of insurance that includes your given name as insured on the document, not just your business name. Your insurance company will be able to provide this if you do not already have it.

All delivery professionals using the platform must have a working vehicle and an iPhone or Android phone in order to accept projects. GoShare suggests that delivery professionals carry ratchet straps and moving blankets in order to safely secure cargo. We also recommend but do not require, a hand truck, dolly, furniture dolly, and a small tool kit. Lift gates are a common request as well for box trucks. Some projects may include requests for these extra pieces of equipment. You can only accept these projects if you have the equipment on-hand. When additional equipment is requested for a project, such as a tool kit for assembly, the driver will bill the customer an additional fee for bringing and using the item. Here is a list of equipment that you should consider.

Drivers should minimize all driving distractions when when driving. Delivery professionals should not to be accompanied by any other persons, other than platform employees or an active GoShare delivery professional while operating the vehicle while completing a GoShare project. All delivery professionals should utilize a hands-free device or Bluetooth technology when using a mobile phone while driving or pull off the road to a safe area if they do not have a hands-free device or Bluetooth technology. Delivery professionals should not use headphones while driving.

GoShare invoices the customer on your behalf. Payments will be sent through direct deposit using Routable. We will verify your bank account before your account is activated. It usually takes 4-5 days after you complete a project before the money is transferred into your account. On rare occasions we may send you a payment via a trusted online payment processor such as PayPal or Zelle. If you are missing a payment click here.

It usually takes 3-5 business days after you complete a project before the money is transferred into your account. If more than 7 days has passed and you are missing a payment, please click here to fill out our missing payments form, we do our best to get you paid as soon as possible.

If you earned more than $20,000 and completed 200 transactions in a taxable year from GoShare projects, you will receive a 1099-K.

No, customers should never ride in your vehicle. Please only transport cargo, not passengers.

We understand that some of our Delivery Professionals may own and have a license to carry firearms or guns. As fellow Americans, we respect your second amendment right to own a firearm. With that being said, we highly recommend that you leave your firearms at home or in your vehicle while completing a GoShare project. Several of our retail partners prohibit carrying weapons on their property. Some customers may be uncomfortable by the presence of a firearm and request to have you removed from their project. We want to avoid situations where a customer might cancel a project or leave you with a poor review. If you ever come across a GoShare project that you feel is not safe enough to complete without carrying a weapon, we suggest canceling that project and reporting the circumstances to us at here. We will contact the customer to help make a determination if the situation is safe to proceed. Thank you for understanding and for your cooperation.

This means that another Delivery Professional has accepted the project request. The first Delivery Professional to accept the request will get the project.

Look for tips and ideas on our Driver Resource Center. You may also wish to join the private GoShare Delivery Pro Facebook group. In this group, delivery professionals share ideas, tips, provide direct feedback to GoShare, and may get access to exclusive content. Please wait until your GoShare account is active before requesting to join the private facebook group. Delivery Professionals may be removed from the facebook group at GoShare’s discretion.

Inclement weather, extremely heavy cargo, and unsafe loading environments can sometimes occur. We encourage you to reach out immediately to our customer service team on our website or using the chat feature in the Driver App. Most customers will understand that it is in everyone’s best interest to keep all people and items safe and will work with you and GoShare customer service to find a solution.

GoShare delivery professionals receive project notifications through the app. However, there are times GoShare will send SMS text messages for specific urgent projects or other important communication. You can stop receiving text messages from GoShare at anytime by replying “unsubscribe”.

We understand that life happens and conflicts may arise suddenly. You may click on the project in your app and cancel the project if you are unable to complete the project that you accepted on time.

Reliability is important to customers that use the GoShare platform. Cancellations damage our relationships with customers, reducing the likelihood of future bookings and hurting all delivery professionals that rely on GoShare for their livelihood.

If a delivery professional accepts a project and cancels or does not complete the project as scheduled, GoShare may at its discretion impose penalties that include:  (a) temporary suspension of your GoShare account; (b) monetary fines not to exceed $50; (c) permanent deactivation of your GoShare account. Read our full driver cancellation policy.

Yes, customers are able to share feedback on their experience with each delivery professional. Delivery professionals can also send us feedback on each customer.

You can contact us by clicking here . You can also look for the chat feature on the bottom right corner of most pages on our website.

The GoShare Driver App is currently compatible with a 12-hour clock only. If you are using a 24-hour clock please edit your settings and change to a 12-hour clock.

Yes, customers are able to leave tips for exceptional service in the app. You will keep 100% of the tips awarded to you. If you do a Project with another delivery professional, the customer has the ability to tip each of you individually. If a customer offers you a cash tip you may accept it. If a customer gives a cash tip and two delivery professionals worked on the project, the tips should be split evenly 50/50.

You may see some GoShare projects offered through our business partners that are considered hazardous materials. Hazmat refers to cargo that contains material or substances that pose a danger to life, property, or the environment if improperly stored, shipped, or handled. These hazardous items require special handling. GoShare expects every delivery professional who accepts a Hazmat designated project to have taken the Hazmat 101 review, which can be accessed here. Once you have taken the Hazmat 101 review there is a short assessment, which you must pass. If you already have a license to transport Hazmat you can send it to us before completing the Hazmat Project.

For all projects with a Hazmat designation you must first take the GoShare Hazmat 101 review and pass the corresponding assessment. If you have taken and passed the assessment you must then verify the total weight of the material deemed Hazmat. This will be listed in the project details. For any hazmat project over 1001 lbs, state and federal guidelines REQUIRE the Delivery Professional to have a CDL license with Hazmat Endorsement. In addition the driver must have placards on their vehicle which correspond to the hazardous cargo being transported.

Please contact GoShare customer service immediately to determine next steps. You can reach customer service through chat in the app or by giving them a call. Depending on the situation, customer service may contact the client or Chemtrec (GoShare’s hazmat emergency response partner).

GoShare delivery professionals are not required to wear masks. However we recommend that delivery professionals follow all national and regional regulations regarding face coverings. When working on private property, such as a business, that requires masks we encourage you to respect the location’s guidelines regarding face coverings.

You may take health precautions, such as wearing a mask, avoiding hand shakes, and keeping a six-foot distance between you and the customer, at your own discretion. You can also minimize face-to-face conversation by using the communication tools within the app to reach out to your driver.

If you feel sick, have had direct contact with someone that has a confirmed diagnosis of COVID-19, or have been asked to quarantine, we do not recommend that you accept a project at this time.

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