Grounds for Deactivation of the Delivery Professional Agreement
Delivery professionals who use the GoShare platform operate their own businesses and contract with GoShare to provide transportation and delivery services to customers. This document sets out the circumstances in which GoShare may end access to the platform.
These terms exist to protect the safety of delivery professionals, customers, and the public, to protect customer property and information, and to ensure that services arranged through the platform are performed as agreed.
Either party may terminate the Agreement in accordance with its terms. The circumstances in which GoShare may do so are listed below.
These terms form part of the Delivery Professional Agreement and should be reviewed alongside it.
1. A pattern of failure to perform in accordance with the Agreement. Examples include but are not limited to: Being late to a project, not showing up to a project you accepted, damaging an item.
2. Having an average customer feedback score of less than 4.0 out of 5.0
3. Being abusive or disrespectful to the customer support team or to customers.
4. Manipulating the price in any way that would cause a customer to pay more than they should have paid.
5. Failure to report an accident.
6. Making inaccurate, false, or misleading claims about GoShare online or in public. If you have any issues or complaints we want to hear about them. Contact us directly here so that we can help resolve your issue.
7. Violating any terms of the Delivery Professionals agreement
8. Any illegal actions or activities.
9. Three cancellations within a 30 day time period. Please review our cancellation policy.
10. Allowing customers to ride in your vehicle.
11. Sexual harassment, catcalling ,or any unwanted sexual advances.
12. Sending information about GoShare Projects, customers, or any proprietary GoShare data to anyone who is not an active delivery professional authorized to complete the Project or a GoShare employee. This includes posting screenshots of the GoShare Driver app online.
13. Driving or working while impaired. Delivery professionals cannot work or drive during a GoShare project drive when under the influence of any drug, alcohol, or controlled substance that could impair your driving or working ability. Delivery professionals should also not attempt to drive or work when their ability to do so has been impaired by illness, fatigue, injury, or other physical, mental, or medical conditions. Working or driving during a GoShare project while impaired is dangerous, unprofessional, and can lead to your immediate deactivation from the platform.
14. Distracted driving is not permissible on the GoShare platform. All delivery professionals must utilize a hands-free device or bluetooth technology when using a mobile phone while driving or pull off the road to a safe area if they do not have a hands-free device or bluetooth technology. Delivery professionals are not permitted to use headphones while driving.