Customer Spotlight - Crown Ace Hardware - GoShare blank

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Customer Spotlight – Crown Ace Hardware

Meet Will from Crown Ace Hardware and learn why they love using GoShare for their business deliveries!

Will: My Name is Will and I’m the Assistant Manager of Crown Ace Hardware in Liberty Station.

GoShare: Describe your business.

Will: Ace is a co-op system, which means that we’re a bunch of individually owned hardware stores that band together for collective buying power. Our company is Crown Hardware and we were started in 1949 in Huntington Beach, California.

GoShare: What did you do for delivery before GoShare?

Will: Using GoShare has actually been really great because previously we would actually have to go out and do our own deliveries. We would have to have our employees use their own vehicles. You know, it would be a cost for us because we would have to pay mileage on their car and then you know we’re paying them their regular hourly wage on top of that to be out delivering but they’re not physically, actually in the store helping our customers.

GoShare: Why do you love GoShare?

Will: So the best thing about using GoShare is that I’m able to just pull it up on my phone and call a car right then and there. I can have a customer get a delivery done in an hour or I can book it out a week in advance. It’s really nice to not have to send any employees out of the store. For me, that’s the biggest thing.

GoShare: Can you describe a typical GoShare experience?

Will: Once I submit the order, I don’t have to think about it anymore. There have been times where we scheduled a pickup at like 6 or 7 o’clock at night and the customer wants their grill right then and there and I’m like “Okay, I’ll get it done.” And it gets done

GoShare: What would you say to someone interested in working with GoShare?

Will: I would definitely advise other Ace franchises, or anybody really, to use GoShare because it’s great, it’s simple, it’s easy to use and everyone is super friendly. If you have a problem you can just call them up and it gets done.