Client Overview
UniHop is a logistics solutions provider specializing in the transportation of food & retail goods. Founded by Kyle Levy, UniHop aims to simplify the delivery process by offering efficient and reliable services to its customers. The company’s mission is to make delivery easy, positioning itself as a dependable partner for businesses requiring last mile delivery solutions.
The Challenge
UniHop faced the challenge of efficiently managing last mile deliveries for large catering orders and bulky retail items. Alternative delivery methods were often inefficient, leading to delays and increased operational costs. UniHop needed a solution that could provide:
- Access to a network of reliable drivers with appropriate vehicles
- Efficient scheduling and tracking of deliveries
- Scalability to handle varying delivery volumes
- Enhanced customer satisfaction through timely and safe deliveries
One point that Kyle mentioned that separates GoShare from our competitors is, “If I send an order to GoShare for a cargo van, I know I’m going to get a cargo van.”
The Solution
To address these challenges, UniHop partnered with GoShare, an on-demand delivery platform connecting businesses with a network of delivery professionals. GoShare’s platform offers:
- A user-friendly interface and APIs for scheduling and managing deliveries
- Access to a vast network of drivers equipped to handle food and retail deliveries
- Real-time tracking and communication features
- Scalability to accommodate fluctuating delivery demands
- Proof of delivery
By leveraging GoShare’s capabilities, UniHop could streamline its delivery operations, reduce overhead costs, and improve service reliability. “I love the ability to have drivers that actually can assemble furniture and that they’re expecting to assemble.”
Key Metrics and Achievements
The partnership between UniHop and GoShare yielded significant improvements in UniHop’s delivery operations:
- Enhanced Efficiency: The ability to quickly schedule and dispatch deliveries reduced delays and improved overall operational efficiency.
- Scalability: GoShare’s flexible platform allowed UniHop to scale its delivery services according to demand without the need for additional infrastructure.
- Customer Satisfaction: Timely and reliable deliveries led to increased customer satisfaction and repeat business.
- Cost Savings: Reduced need for maintaining a large in-house fleet and associated overhead costs.
Client Testimonial
Kyle Levy, founder of UniHop, expressed his satisfaction with the partnership, highlighting the ease of use and reliability of GoShare’s platform as key factors in UniHop’s improved delivery services. Kyle noted, “I really can’t think of another company that we currently work with that I can send an order to them and say, I’m totally confident it’s going to get taken care of.”
Conclusion
UniHop’s collaboration with GoShare exemplifies how strategic partnerships can overcome logistical challenges in last mile delivery. By utilizing GoShare’s robust platform, UniHop enhanced its operational efficiency, scalability, and customer satisfaction, positioning itself as a reliable provider in the delivery service industry. If your business is looking for a reliable delivery solution contact us today.
For more insights into UniHop’s experience with GoShare, you can watch the full customer spotlight video.