Client Overview
A Fortune 500 paint supplier with a nationwide retail distribution network needed a more resilient last mile delivery solution. Since their primary retail partner operates thousands of stores across the United States and their delivery needs are unpredictable, they found themselves encountering supply chain challenges, especially when needing to meet urgent contractor demands and servicing remote areas.
The Challenge
The client’s operations depend on timely, same day deliveries to professional painters and contractors. Delays can halt job sites and damage customer satisfaction. Relying on a single logistics provider left them exposed to service failures, creating gaps in coverage during high demand periods or when technical issues disrupted service.
Additionally, their existing system lacked flexibility in scaling up capacity for urgent requests. Painters often required immediate deliveries and the client needed a way to fulfill those requests without relying exclusively on in-house fleets or a disparate group of drivers. These critical delivery requests also faced further difficulties in remote areas. Delivery providers often had trouble offering reliable service for the client in smaller, less densely populated cities.
The Solution
To strengthen service reliability, speed and flexibility, the client’s logistics leadership team chose GoShare as one of two national delivery partners. Seeking an agile solution after challenges with prior providers, they felt that they could achieve reliable service continuity and redundancy across markets thanks to GoShare’s:
- Extensive driver network that expands coverage into hard-to-reach markets with a variety of trucks, vans and sedans.
- Direct POS integration that streamlines operations, bypassing the costs and inefficiencies using automation solutions and workflows.
- Flexibility to supplement their existing fleet during demand spikes without incurring fixed costs.
Key Metrics and Achievements
Since partnering with GoShare nationwide, the client has benefited in several ways:
- Cost Efficiency: By using GoShare, they found significant savings from no longer needing to maintain a large in-house fleet and predictable wholesale rates.
- Improved Service Satisfaction: Contractors gain reliable on demand deliveries of paint, improving the client’s ability to serve painters who often request building materials delivered with little notice.
- Operational Flexibility: Scaling based on delivery demand has never been easier since integrating with GoShare, ensuring continuity of service and offsetting disruptions caused by previous providers.
Client Testimonial
The client’s logistics team has praised GoShare as a cost saving delivery solution that supports their growth strategy. Several strengths of the GoShare platform they pointed out include:
- Driver performance and on-time delivery, where high quality benchmarks are consistently met.
- Nationwide presence, creating reliability within their distribution model even in remote suburbs.
- Responsive customer service, where fast exception handling leads to successful problem solving.
- Continuous innovation, highlighted by feature updates such as real-time tracking and automated SMS/email alerts.
Conclusion
Thanks to an API integration with the GoShare platform, the Fortune 500 paint supplier has been able to reliably meet same day delivery requests, even in remote locations and without sacrificing service agility or increasing their operational costs. GoShare’s ability to integrate with evolving systems with our Delivery API, provide reliable supplemental delivery for building materials, and support long term expansion makes it a strategic partner for the client’s logistics future. If your business is looking for a reliable delivery solution you can contact us today or get a price estimate and book in minutes.