Join Our Team as a Driver Onboarding Specialist

Job Description:

Enjoy working from home or working from our downtown San Diego office, while making an impact with a growing new company! (Currently, all team members are remote because of the pandemic.)

We are hiring a driver support specialist to communicate with our delivery professionals and help them get from sign up to activation as quickly as possible. The ideal candidate will have 2+ years of Onboarding/HR experience and a strong desire to help people. Must be detail-oriented. You will need to be somewhat tech-savvy and have access to a quiet work environment, a smartphone, and a computer with reliable internet access. We are looking for someone who can work full-time. Shifts may include nights and weekends.

Responsibilities:

Provide our delivery professionals with solutions to meet their needs
Help get drivers through the on-boarding process seamlessly
Communicate with delivery professionals via text, chat, and email
Maintain delivery professional satisfaction
Report technical issues to the engineering team
Work and communicate with other GoShare staff members
Develop and maintain relationships with driver-applicants through verbal and written communication to ensure engagement and readiness through the onboarding process.
Conduct virtual inspections with qualified driver-applicants
Order driver applicants’ pre-employment background checks using company software to ensure company standards are met

Required Experience:

Associate’s degree or above preferred, but not mandatory
1-2 years of experience in onboarding/ HR preferred, but not mandatory

Skills/Qualifications:

Excellent customer service and communication skills
Detail-oriented
Ability to handle and prioritize multiple tasks
Comfortable with smartphone applications and web-based applications
Attention to quality and detail
Bilingual a plus

Hours: Full Time

Pay: Hourly

Preferred Locations: California; Michigan; Oklahoma; Massachusetts; Texas; Florida; North Carolina; Colorado, New Hampshire, Idaho, New Jersey, Georgia. Other locations considered on a per candidate basis, must be US-based. No relocation assistance provided. Must be authorized to work in the US.

Updated: 2/17/2021

Keyword: Customer Service, Customer Success, Customer Support, Driver Support, Onboarding, HR

Company: GoShare, 101 W Broadway, San Diego CA 92101

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