Driver Onboarding Specialist - GoShare

Join Our Team as a Driver Onboarding Specialist

Job Description:

Enjoy working from home or working from our downtown San Diego office, while making an impact with a growing new company! (Currently, all team members are remote because of the pandemic.)

We are hiring a driver support specialist to communicate with our delivery professionals and help them get from sign up to activation as quickly as possible. The ideal candidate will have 2+ years of Onboarding/HR experience and a strong desire to help people. Must be detail-oriented. You will need to be somewhat tech-savvy and have access to a quiet work environment, a smartphone, and a computer with reliable internet access. We are looking for someone who can work full-time. Shifts may include nights and weekends.

Responsibilities:

  • Provide our delivery professionals with solutions to meet their needs
  • Help get drivers through the on-boarding process seamlessly
  • Communicate with delivery professionals via text, chat, and email
  • Maintain delivery professional satisfaction
  • Report technical issues to the engineering team
  • Work and communicate with other GoShare staff members
  • Develop and maintain relationships with driver-applicants through verbal and written communication to ensure engagement and readiness through the onboarding process.
  • Conduct virtual inspections with qualified driver-applicants
  • Order driver applicants’ pre-employment background checks using company software to ensure company standards are met

Required Experience:

  • Associate’s degree or above preferred, but not mandatory
  • 1-2 years of experience in onboarding/ HR preferred, but not mandatory

Skills/Qualifications:

  • Excellent customer service and communication skills
  • Detail-oriented
  • Ability to handle and prioritize multiple tasks
  • Comfortable with smartphone applications and web-based applications
  • Attention to quality and detail
  • Bilingual a plus

Hours: Full Time

Pay: Hourly

Preferred Locations: California; Michigan; Oklahoma; Massachusetts; Texas; Florida; North Carolina; Colorado, New Hampshire, Idaho, New Jersey, Georgia. Other locations considered on a per candidate basis, must be US-based. No relocation assistance provided. Must be authorized to work in the US.

Updated: 2/17/2021

Keyword: Customer Service, Customer Success, Customer Support, Driver Support, Onboarding, HR

Company: GoShare, 101 W Broadway, San Diego CA 92101

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