Join Our Team as a Community Manager

Job Description:

Join a dynamic team at a fast growing, award-winning tech startup in downtown San Diego. Work from home or in our San Diego office (Employees in San Diego will work from home during COVID-19 quarantines).

We are hiring a community manager to support and strengthen our relationships with truck and van drivers collectively called delivery professionals. This is a critical role to help us grow and manage the supply side of our business. Our drivers are all independent contractors who join the GoShare platform to earn money helping businesses and people deliver big and bulky cargo on demand. The ideal candidate is personable, sympathetic, a fantastic listener, a relationship builder, creative and a strong advocate. Must be able to influence and empathize with our community of truck/van drivers.

Responsibilities:

Provide phone outreach to contractors on the GoShare platform
Act as a liaison between drivers and our corporate team, providing critical feedback and advocating for driver needs
Moderate a private Facebook group for active GoShare drivers
Actively seek out conversations online with truck/van drivers to inform them of GoShare and encourage them to signup
Create contests, events, and other incentives to improve driver engagement
Understand the evolving needs of drivers and communicate that with GoShare management
Work with Marketing Director on a quarterly research survey of contractors
Provide support in creating announcements, communications, and educational materials for drivers
Improve driver satisfaction and retention
Resolve any recurring issues within the community
Act as a fair and balanced middle ground between drivers and company

Skills/Qualifications:

Outgoing and personable
Excellent communication skills, both written and verbal
Influential
Creating rapport
Active listener
Detail-oriented
Creative
Conflict resolution
Ability to handle and prioritize multiple tasks
Comfortable with smartphone applications and web-based applications
Attention to quality and detail
Spanish language a plus

Required Experience:

Bachelor’s degree or above preferred, but not mandatory
Experience with a marketplace model in the logistics, delivery, trucking industries preferred, but not mandatory
At least 2 years of experience in community management, community moderation, or related experience
Strong social media presence and demonstrated ability to work within social media communities
Passion for trucks, vans, and the trucking community preferred

About Us:

Our mission is to organize the world’s trucks to make them more accessible and useful. Our vision is to build the largest marketplace of trucks, vans & delivery professionals in the world.

Our team is smart, hardworking, and shares a sense of compassion for helping people. Our headquarters in San Diego supports our global team of employees, contractors, and delivery professionals. We believe in collaboration, respect, and fairness when it comes to working with people.

As an economic empowerment platform, GoShare enables thousands of entrepreneurs to manage their delivery business and provide critical delivery services to regional communities. GoShare has served more than 100,000 customers including small, medium, and enterprise businesses since 2015.

Our proprietary software is used to create seamless delivery and moving experiences. We specialize in transporting big and bulky cargo including furniture, mattresses, electronics, automotive parts, industrial supplies, building materials, and more.

GoShare is a licensed broker with the department of transportation, DOT # 3222813

GoShare has offices in San Diego, CA and Fortaleza, Brazil.

Our story has been featured in major news outlets across the country including CBS, NBC, ABC, Fox, LA Times, Forbes, San Diego Union-Tribune, and many more. See press coverage.

GoShare is an EvoNexus graduate and has been recognized as a “Most Promising Venture” from The University of Delaware 4 years in a row.

Hours: Full-Time

Pay: Hourly

Locations: San Diego, CA or Work From Home

Work in our San Diego office or remotely within the USA (preferred states below). If working from home, you must have access to a reliable internet connection and working computer. This role is not eligible for US visa sponsorship.

Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia preferred. Other states are considered on a candidate-by-candidate basis.

Updated: June 22, 2022

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