Customer Support Specialist - Hiring Customer Service Jobs, San Diego

Join Our Team as a Customer Support Specialist

Job Description:

Make an impact with a fast-growing tech startup company!

We are hiring a friendly customer support specialist to communicate with our customers and help solve problems. The ideal candidate will have a friendly demeanor and have 2+ years of customer service experience with a strong desire to help people.

You will need to be tech-savvy. Access to a quiet work environment, a smartphone, and a computer with reliable internet access is required. If you are empathetic and enjoy working with people you should apply now. We are looking for someone who can work full-time. Shifts may include nights and weekends.

Responsibilities:

  • Answer customer’s questions and find solutions to meet their needs
  • Communicate with customers and drivers via phone, text, chat, and email
  • Maintain customer and driver satisfaction
  • Report technical issues to the engineering team
  • Report customer feedback to the management team
  • Collaborate with other GoShare staff members

Required Experience:

  • Associate’s degree or above preferred, but not mandatory
  • 1-2 years of experience in customer service preferred, but not mandatory

Skills/Qualifications:

  • Excellent verbal and written communication skills
  • Good problem-solving, analytical thinking capabilities, and exceptional attention to details
  • Problem-solver
  • Ability to listen
  • Bilingual a plus

About Us:

Our mission is to organize the world’s trucks to make them more accessible and useful. Our vision is to build the largest marketplace of trucks, vans & delivery professionals in the world.

Our team is smart, hardworking, and shares a sense of compassion for helping people. Our headquarters in San Diego supports our global team of employees, contractors, and delivery professionals. We believe in collaboration, respect, and fairness when it comes to working with people. 

As an economic empowerment platform, GoShare enables thousands of entrepreneurs to manage their delivery business and provide critical delivery services to regional communities. GoShare has served more than 75,000 customers including small, medium, and enterprise businesses since 2015. 

Our proprietary software is used to create seamless delivery and moving experiences. We specialize in transporting big and bulky cargo including furniture, mattresses, electronics, automotive parts, industrial supplies, building materials, and more. 

GoShare is a licensed broker with the department of transportation, DOT # 3222813

GoShare has offices in San Diego, CA and Fortaleza, Brazil.

Our story has been featured in major news outlets across the country including CBS, NBC, ABC, Fox, LA Times, Forbes, San Diego Union-Tribune, and many more. See press coverage.

GoShare is an EvoNexus graduate and has been recognized as a “Most Promising Venture” from The University of Delaware 4 years in a row.

Hours: Full-time, minimum of 40 hours per week, Shifts may include nights and weekends

Pay: Competitive salary, 401k, Medical Benefits

Locations: San Diego, CA or Work From Home

Work in our San Diego office, or remotely within the USA (preferred states below). If working from home, you must have access to a reliable internet connection and working computer. This role is not eligible for US visa sponsorship.

Applicants from California, Michigan, Oklahoma, Massachusetts, Texas, Florida, North Carolina, and Colorado preferred. Other states are considered on a candidate-by-candidate basis.

Apply Now

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