Join Our Team as a Customer Support Specialist

Job Description:

Enjoy working from home or working from our downtown San Diego office, while making an impact with a growing new company! (Currently, all team members are remote because of the pandemic.)

We are hiring a friendly customer support specialist to communicate with our customers and help solve problems. The ideal candidate will have a friendly demeanor and have 2+ years of customer service experience with a strong desire to help people. You will need to be tech-savvy. Access to a quiet work environment, a smartphone, and a computer with reliable internet access is required. If you are empathetic and enjoy working with people you should apply now. We are looking for someone who can work full-time. Shifts may include nights and weekends.

Responsibilities:

Provide our customers with answers to questions and solutions to meet their needs
Receive customer requests via phone, text, chat, and email
Maintain customer and delivery professional satisfaction
Report technical issues to the engineering team
Report customer feedback to the management team
Collaborate with other GoShare staff members

Required Experience:

Associate’s degree or above preferred, but not mandatory
1-2 years of experience in customer service preferred, but not mandatory

Skills/Qualifications:

Excellent customer service and communication skills
Friendly
Ability to handle and prioritize multiple tasks
Comfortable with smartphone apps and web-based applications
Attention to quality and detail
Bilingual a plus

Hours: Full Time

Pay: Hourly

Preferred Locations: California; Michigan; Oklahoma; Massachusetts; Texas; Florida; North Carolina; Colorado. Other locations considered on a per candidate basis, must be US-based. No relocation assistance provided. Must be authorized to work in the US.

Date Posted: 3/4/20

Keyword: Customer Service, Customer Success, Customer Support

Company: GoShare, 101 W Broadway, San Diego CA 92101

Apply Now