Community Manager - Hiring Start Up Jobs, GoShare

Join Our Team as a Community Manager

Job Description:

Join a dynamic team at a growing, award-winning start-up in downtown San Diego. Work from home, or in our San Diego office (Employees in San Diego will work from home during COVID-19 quarantines). 

We are hiring a community manager to support and strengthen relationships with freelancers and independent contractors on the GoShare platform. The ideal candidate is personable, sympathetic, a fantastic listener, a relationship builder, and a strong advocate.

Responsibilities:

  • Provide phone outreach to contractors on the GoShare platform 
  • Act as a liaison between drivers and our corporate team, providing critical feedback and advocating for driver needs
  • Moderate a private Facebook group for active GoShare contractors
  • Work with Marketing Director on a quarterly research survey of contractors
  • Provide support in creating announcements, communications and educational materials for contractors
  • Improve contractor satisfaction and retention
  • Work and communicate with other GoShare staff members in the capacity of your expertise in contractor relations

Required Experience:

  • Associate’s degree or above preferred, but not mandatory
  • 1-2 years of experience in customer service, community moderation, or related experience

Skills/Qualifications:

  • Outgoing and personable
  • Excellent communication skills, both written and verbal
  • Influential
  • Creating rapport 
  • Active listener 
  • Detail-oriented
  • Conflict resolution
  • Ability to handle and prioritize multiple tasks
  • Comfortable with smartphone applications and web-based applications
  • Attention to quality and detail
  • Spanish language a plus

Hours: Full Time

Pay: Hourly

Preferred Locations: California; Michigan; Oklahoma; Massachusetts; Texas; Florida; North Carolina; Colorado. Other locations considered on a per candidate basis, must be US-based. No relocation assistance provided. Must be authorized to work in the US.

Date Posted: 6/11/20

Company: GoShare, 101 W Broadway, San Diego CA 92101

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